Colorado Springs Premier Residential & Commercial Laundry Service
Tired of laundry taking over your week? The Laundry Lady provides professional wash, dry, and fold services with reliable pick-up and delivery. We serve both residential and commercial clients, including households, vacation rentals, salons, gyms, and more. Enjoy fresh, clean laundry without the hassle—delivered straight to your door.
FREE pickup and delivery!
Same Day Service
Premium Service
Express Service
Luxury Service
Schedule a Pickup Now!
Complete the form below to request the type of service, along with the pickup date. We will reach out to you ASAP with more details.
Booking Our Laundry Service Online has never been easier.
Simply follow the steps below to Get Started
Colorado Springs Top Rated Home Laundry Service
Your Questions, Answered: The Laundry Lady's Ultimate FAQ Guide
We've gathered the most frequently asked questions to provide clear, helpful answers all in one place. Whether you're curious about services, policies, or processes, our comprehensive FAQ section ensures you have the information you need at your fingertips.
What services does The Laundry Lady LLC offer?
We offer a pick-up and delivery laundry service, including washing, drying, folding, and special requests such as hanging certain garments.
What areas do you serve?
We currently serve the Colorado Springs area, including nearby neighborhoods.
How much does your service cost?
Our pricing varies based on the weight of your laundry. We charge per pound for our wash-and-fold services. You can find the full pricing details on our website.
Do you offer any discounts?
Yes! We offer $10 off your first order and occasional promotions, as well as a 10% discount for military and first responders. Be sure to follow us on Facebook for updates on special offers.
Can I make special requests, like using specific detergents?
Absolutely! We offer options for hypoallergenic and organic or plant based detergents and will follow any specific instructions you provide to ensure your laundry is washed just the way you like it.
How do you ensure the quality of your laundry services?
We take great care in handling your laundry as if it were our own. Our team ensures that all garments are properly washed and dried according to your preferences.
Do you sort by color?
Due to the high volume of laundry from various households and to limit germ exposure, we do not sort by color. Your laundry goes directly from the bag into the washer, so if you have preferences, we recommend sorting it beforehand. If you’re concerned about colors bleeding but don’t want to sort your laundry, we offer color catcher sheets for $0.75 per sheet, and they work great. We typically use 2-3 sheets per load, depending on the size of the load.
How does the pick-up and delivery process work?
It’s simple! You schedule a pick-up date through our website or by calling/texting 719-412-4767. We come to your location, take care of your laundry, and deliver it back to you clean and neatly folded, usually within 24-48 hours.
How can I schedule my first laundry service?
You can schedule your first order through our website at thelaundryladycs.com or call us at 719-412-4767. Don’t forget, new customers get $10 off their first order!
How do I pay for your services?
Once your order is picked up, you’ll receive an invoice with a link that allows you to pay via debit card, Cash App, Apple Pay, or Google Pay. Payment for the weight of your order is due by 10:00 PM on the day of pick-up. Failure to pay by this time will result in a $20 late fee being added to your invoice. You’ll receive your invoice no later than 7:00 PM, however, we strive to send it to you as soon as possible to give you ample time to review and complete payment.
If your order includes large items (e.g., comforters or duvets), these may be billed separately after processing, and payment for these items must be made before delivery.
All balances, including any applicable fees, must be paid in full prior to delivery. Thank you for understanding and for choosing The Laundry Lady LLC!
Do you handle items that require special care?
Yes, we can handle items like delicates, linens, and garments that need to be air-dried or hung. Just let us know your preferences when you place your order.
Can I add additional services like ironing or dry cleaning?
At this time, we do not offer ironing or dry cleaning services. However, we can recommend local businesses for these services.
Should I have my laundry in bags or a laundry basket?
For sanitary purposes, we do not accept laundry baskets. Since we handle laundry from multiple households, we ask that all laundry be placed in trash bags and tied shut to prevent the spread of germs.
What if I’m not home for the pick-up or delivery?
No problem! You can leave your laundry in a designated spot, and we’ll pick it up and drop it off there. Just let us know the details when scheduling.
Do you have a policy regarding unsanitary or unsafe laundry?
Yes, we do. For the safety of our team and to maintain a clean environment, we cannot accept laundry that is unsafe or unsanitary. Before placing an order, you must confirm that your laundry does not contain pests (e.g., bed bugs, fleas, or roaches) or excessive biological materials such as feces, urine, blood, or vomit (beyond typical household traces). If these conditions are found, the laundry will not be washed, and a $25 unsanitary fee will be charged, which must be paid before your laundry is returned.
We understand that life happens, and kids or pets may have accidents. If this applies to your situation, please contact us before pick-up to discuss and arrange accommodations, such as processing your laundry at a laundromat. Accommodations are only available for manageable issues, and we reserve the right to decline excessively unsanitary or hazardous items. Additional fees will apply.
If no prior approval is obtained and your laundry is deemed unsanitary, it will be returned as-is, and the $25 unsanitary fee will still apply.
Thank you for helping us maintain a safe and hygienic environment for all our clients!
How do I contact customer service?
You can contact us by phone or text at 719-412-4767, or through our website’s contact form at thelaundryladycs.com. We strive to respond as quickly as possible.
What if I’m unhappy with the service?
Customer satisfaction is our priority. If you’re unsatisfied for any reason, please let us know, and we will work with you to make it right.
What is your typical turnaround time?
Our typical turnaround time is 48 hours, depending on the volume of laundry and your location. We aim to be as efficient as possible while maintaining quality.
Can I schedule recurring services?
Yes! We offer flexible scheduling options, including weekly or bi-weekly pick-ups. Contact us to set up a recurring schedule that works best for you.
Do you offer same-day service?
Yes, we do! To qualify for same-day service, your order must be ready for pickup by 11:00 AM, and we’ll have it returned to you no later than 8:00 PM the same day.